I just want to commend the guys at Bose® store in Festival Mall for being customer and service-oriented. I was given two pairs of Silicone Ring Tips. I briefly wrote about my problem towards the end of this entry.
They didn't make me pay for it. Aside from that, they told me info about the services that they could offer in case something happens to my earphones. I sincerely felt valued as a customer. Ang galing because Bose® assures its customers that they get the best quality and it's really a plus that their people are well-trained!Ü I'm so happy because here in the Philippines, one usually does not get that kind of treatment if it's an after sale transaction.Ö
Again, I am one super happy customer. You gotta give credit to where it's due. Bose® After Sales is just great. I'm spreading the word and they should expect to see my face again.
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If you're wondering what the hell I'm talking about...
Here.... Ü
The left Silicone Ring Tip of my earphones has been missing for almost two days. I was bummed out because I couldn't use my earphones and without these, running & exercising would be boring - for me.
5 Comments:
that's golden customer service! wish there are more companies like that here, noh? :D
ACEY.
That's my wish too.Ü But that's like wishing for world peace too -- impossible! Hahaha. I'm just kidding. I was just too happy with what happened that I felt it was worth writing about it.
Good for you. I wish I can say the same with companies like Sony Ericsson.
companies should train their employees well...they should subject their "problematic" employees to a series of excellent customer service seminars=)
Good for you,Russ!!And you picked the right brand for your earphones coz BOSE is the best for sound system!
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